1. Who We Are

DonBet is an online betting and gaming platform operated by [COMPANY LEGAL NAME], with its registered office at [REGISTERED COMPANY ADDRESS]. For the purposes of applicable data protection laws, including the UK GDPR and, where relevant, the EU GDPR, we act as the data controller for the personal data described in this Policy.

If you have any questions about this Privacy Policy or the way we process your personal information, you can contact us at:

• General privacy enquiries: privacy@donbet.com
• Customer support: support@donbet.com
• Data Protection Officer: [DPO EMAIL]

2. Information We Collect

The type of information we collect depends on how you use DonBet. We may collect the following categories of personal data:

Account and Identity Information

• Full name, username and account credentials;
• Date of birth and age verification details;
• Residential address and country of residence;
• Identity documents, where required for verification, compliance or fraud prevention;
• Information required to confirm that you are legally permitted to use our services.

Contact and Communication Information

• Email address and telephone number;
• Messages sent to our customer support team;
• Feedback, complaints, queries and service-related correspondence;
• Communication preferences, including marketing opt-in or opt-out status.

Payment and Transaction Information

• Deposit and withdrawal records;
• Payment method details, where permitted by law;
• Transaction references, timestamps and account balance activity;
• Information needed for anti-money laundering, fraud prevention and financial security checks.

Betting and Platform Activity

• Betting history, stakes, odds, results and game activity;
• Bonuses, promotions and loyalty activity;
• Responsible gambling settings such as deposit limits, time-outs or self-exclusion records;
• Device, session and login activity connected to your use of DonBet.

Technical and Usage Information

• IP address, device type, browser type and operating system;
• Approximate location based on technical data;
• Cookie identifiers, analytics data and website interaction data;
• Security logs used to detect suspicious access or misuse of the platform.

3. How We Use Personal Data

We only use personal data where we have a valid reason to do so. The main purposes for processing user information include:

• Creating and managing user accounts;
• Verifying identity, age and eligibility to use DonBet;
• Processing deposits, withdrawals, bets and account balances;
• Providing customer support and responding to user enquiries;
• Detecting fraud, account misuse, suspicious transactions or security threats;
• Complying with legal, regulatory, licensing and anti-money laundering obligations;
• Supporting responsible gambling tools and safer gambling monitoring;
• Improving website performance, product quality and user experience;
• Sending service updates, account notices and, where permitted, promotional communications.

4. Legal Bases for Processing

Depending on the purpose, we may process personal data on the following legal bases:

5. Cookies and Similar Technologies

DonBet uses cookies and similar technologies to keep the website functional, secure and user-friendly. Some cookies are strictly necessary for the platform to work, while others help us analyse traffic, personalise content, remember preferences or measure the effectiveness of campaigns.

Where required by law, we ask for consent before placing non-essential cookies on your device. You can manage or withdraw cookie consent through our cookie settings tool or by adjusting your browser settings.

We may use the following types of cookies:

• Strictly necessary cookies: required for login, security, account access and core website functionality;
• Performance cookies: used to understand how visitors interact with the website;
• Preference cookies: used to remember language, region and display settings;
• Marketing cookies: used only where permitted to deliver relevant promotions and measure advertising performance.

6. Responsible Gambling and Player Protection

DonBet may process certain personal data to support safer gambling measures. This may include account activity, deposit behaviour, betting patterns, limit settings, exclusion requests and customer interactions that indicate potential risk.

We use this information to provide responsible gambling tools, meet regulatory requirements, identify unusual activity and take appropriate action where necessary. This may include account restrictions, enhanced checks, support messages or referrals to safer gambling resources.

7. Marketing Preferences

We may send promotional emails, bonus updates, product news or personalised offers where users have agreed to receive them or where the law allows us to do so. Users can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by updating account preferences.

Even if you opt out of marketing, we may still send important service messages, such as security alerts, payment updates, legal notices or changes to our Terms and Conditions.

8. When We Share Personal Data

We do not sell personal data. However, we may share information with trusted third parties where it is necessary to operate DonBet, comply with the law or protect users and the platform.

Personal data may be shared with:

• Payment processors and banking partners;
• Identity verification and fraud prevention providers;
• Technology, hosting, analytics and cybersecurity providers;
• Customer support and communication service providers;
• Professional advisers, auditors and legal representatives;
• Regulators, law enforcement authorities or public bodies where required by law;
• Responsible gambling organisations or self-exclusion systems, where applicable.

9. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom or the European Economic Area. Where this happens, we use appropriate safeguards designed to protect personal data in line with applicable data protection laws. These safeguards may include adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.

10. How Long We Keep Personal Data

We keep personal data only for as long as necessary for the purposes described in this Policy. Retention periods may vary depending on the type of data, legal requirements, regulatory obligations, dispute resolution needs, fraud prevention rules and account history.

In general, account, transaction and verification records may be retained for a period required by gambling, financial, tax, anti-money laundering or regulatory laws. When personal data is no longer needed, we delete it, anonymise it or securely restrict access to it.

11. How We Protect Personal Data

DonBet applies technical and organisational safeguards to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include encryption, access controls, secure hosting, monitoring systems, staff training and internal data protection procedures.

No online platform can guarantee absolute security, but we work continuously to maintain a high level of protection and respond promptly to potential risks.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal data we hold about you;
• Ask us to correct inaccurate or incomplete information;
• Request deletion of your personal data in certain circumstances;
• Ask us to restrict or object to certain processing activities;
• Request a copy of your data in a portable format;
• Withdraw consent where processing is based on consent;
• Complain to a data protection authority if you believe your rights have been violated.

To exercise your rights, please contact us at privacy@donbet.com. We may need to verify your identity before responding to your request.

13. Users Under 18

DonBet is intended only for users who are legally permitted to gamble in their jurisdiction. We do not knowingly allow minors to create accounts or use our services. If we discover that a user is under the legal gambling age, we will take appropriate steps, which may include account closure and deletion or restriction of the relevant personal data.

14. Third-Party Links

Our website may contain links to third-party websites, payment services, responsible gambling resources or promotional partners. We are not responsible for the privacy practices of external websites. Users should review the privacy policies of those third parties before sharing any personal information with them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology or data protection practices. When we make material changes, we will take reasonable steps to notify users, such as posting a notice on the website or sending an account notification.

16. Contact and Complaints

If you have questions, requests or complaints about this Privacy Policy or the way DonBet handles personal data, please contact us:

• Data Controller: [COMPANY LEGAL NAME]
• Registered Address: [REGISTERED COMPANY ADDRESS]
• Email: privacy@donbet.com
• DPO: [DPO EMAIL]

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or another competent supervisory authority.